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SLA Templates

A complete set of SLA templates

The most important thing in providing a service Is that the customer is satisfied with the delivered performance. With this satisfaction, the supplier gets re-purchasing’s, promotions in the market and is the continuity of the company ensured. Perhaps the most important aspect of this customer satisfaction for a supplier is that the employees in question get a drive to further develop their own knowledge and skills to satisfy even more customers. This book describes the templates for Service Level Agreements in order to agree with the customer on the required service levels.

Titel SLA Templates
Subtitle A complete set of SLA templates
Language English
Author Bart de Best
Pages 116
ISBN13 978 94 92618 030
Edition 1st
Released Sep 2017
Publisher Leonon
Ordering Contact dbmetrics
The following templates are included in this book:

  • Service Level Agreement (SLA)
  • Underpinning Contract (UC)
  • Operational Level Agreement (OLA)
  • Document Agreement and Procedures (DAP)
  • Document Financial Agreements (DFA)
  • Service Catalogue
  • External Spec Sheet (ESS)
  • Internal Spec Sheet (ISS)
  • Service Quality Plan (SQP)
  • Service Improvement Program (SQP)