Masterclass Continuous SLA – EN

2. The content

The Continuous SLA Masterclass teaches how to anchor an SLA in an Agile team such as a Scrum team or DevOps team. The proposed method in this training is that the role of the service level manager continues to exist alongside the product owner. Despite the fact that the owner of the product owner of the application, it appears that in practice it is very important to retain the role of service level manager, but to align it with the product owner.

This is designed by not mainly setting the SLA, but the risk management is formed by the use of an SLA. The service level manager managed to increase the risks that prevent the organization from creating value. This can be done in various ways that you will learn about in this training. The service level manager then organizes one-hour risk sessions with the DevOps engineers and the Product owner to devise countermeasures that appear as SLA controls on the product backlog. You will learn how these risk sessions are held in these training courses. Then the power of the SLA control implementation by the service level manager. There are various Agile tools for this purpose that are discussed in the training.

The training also includes the Continuous SLA Assessment, which can be used to identify specific topics that require more attention in your own environment.

This training is part of the Continuous Everything smells like training that dbmetrics provides.

3. Your profile

This masterclass is suitable for anyone who works in an agile or DevOps environment. Do you work in one of the following situations? Then the Continuous SLA Masterclass is interesting for you!

New construction:

You are involved in the development of a new information system as a service level manager, product owner, DevOps engineer, UX designer or designer. You want to know what Continuous SLA means and how you can implement it in your own organization. You hereby guarantee that the SLA agreements are an integral part of the production process.

Renovation or reverse engineering:

You have an information system that needs to be significantly renovated or even rewritten, while you do not have an SLA. You have a role as a service level manager, product owner or scrum master. You use Continuous SLA to have the risk countermeasures in the form of SLA controls placed and implemented on the product backlog.

Tender:

You want to outsource a new construction or maintenance assignment but have no insight into the costs of the quality control defined in the SLA. In that case, you indicate the risks when outsourcing and let the contracting authority indicate which SLA controls are offered at what price.

4. Content and learning objectives Masterclass Continuous SLA

In deze professionele en praktijkgerichte Masterclass wordt ingegaan op de theorie van het ontwikkelen van SLA controls met DevOps, ondersteund met voorbeelden uit de praktijk. De volgende onderwerpen worden behandeld:

Module 1: CQ en gerelateerde topics

• Wat is een SLA?
• Wat is service level management?
• Wat is Agile, Lean and DevOps?
• Wat is Continuous Everything?
• Wat is Continuous SLA?
• Wat is de relatie met CE areas?

Module 2: CQ Defined

• Wat is de CQ vision?
• What is de CQ architectuur?
• What is de CQ design?

Module 3 CQ Concepten

• CQ Methoden en Techniques
• CQ Control
• CQ Management
• CQ Data
• CQ Quality
• CQ Strategie

Module 4 CQ In-depth

• CQ Topics: Architecture principles and models
• CQ Topics: Continuous SLA model
• CQ Topics: Voorbeelduitwerking

Module 5 CQ Practices

• De oefeningen

5. Prior knowledge and entry requirements Masterclass Continuous SLA

No specific prior knowledge is required to follow this masterclass. It is useful to know basis terms of agile concepts like Agile Scrum and DevOps.

6. Training duration and costs

The Masterclass lasts 2 days. The costs for the masterclass are: €1175. This price includes digital teaching materials and excludes VAT.

The material for this masterclass is delivered digitally. If you want to read the sheets on your own device during the masterclass, you must bring your own device.

This training includes the book Continuous SLA.

ISBN: 978-9-491480-25-6

7. Exam

The costs for the Continuous SLA exam are €225 excl. VAT.

8. Certificate

If you have successfully completed the exam after the training, you will receive the certificate Continuous SLA.

9. Teachers

dbmetrics only works with the best teachers. Our trainers have extensive experience, are certified and have knowledge of theory and practice.

10. In-company

This training can also be organized in-company, under the guidance of one of our experienced consultants/trainers.

11. Advice and secondment

Are you looking for an experienced change manager, service level manager, product owner of scrum master or are you looking for good advice regarding setting up or optimizing your IT organization? Please contact dbmetrics.